Are you tired of the endless cycle of costly and time-consuming chargebacks? In today's evolving payments landscape, a reactive approach to disputes is no longer enough. It's time to shift from defense to offense. Your Dispute Opportunity Zone is the critical window during the payments process when you have the best chance to resolve disputes before they escalate to costly chargebacks.

By leveraging the Dispute Opportunity Zone, you can reduce chargeback rates, protect your revenue, and boost customer satisfaction. Drawing on Visa's fraud and risk management strategies, this session will provide you with a roadmap to proactively manage and prevent disputes. Discover how to leverage data-driven insights and automated solutions to identify and act within this pivotal timeframe. And learn how to align your dispute strategy with a lifecycle risk management approach, moving beyond individual cases to a broader, more effective prevention strategy.

Join us to learn how to:

  • Identify your Dispute Opportunity Zone: Understand the key indicators and moments where you can intervene before a dispute becomes a chargeback.
  • Embrace proactive resolution: Learn about targeted outreach and educational resources that can empower both your team and your customers.
  • Boost customer satisfaction: See how clear communication and a seamless dispute process can build trust and boost loyalty.
  • Protect your revenue: By resolving disputes early, you can significantly reduce chargeback rates and safeguard your bottom line.
  • Leverage actionable insights: Gain the knowledge to turn transaction data into a powerful tool for preventing future disputes.

Stop letting chargebacks dictate your revenue and customer relationships. Take control of your payment dispute process in the Dispute Opportunity Zone for a more secure and profitable future.

Presenter(s)


Sara Craven
 


Peter Quinn

 


 

Register Now

 

More Webinars & Events


Recorded Webinar

Level up your dispute operations

Disputes are often underplayed as a business issue, with understaffed teams and responsibilities for dispute operations falling to a wide variety of teams. What if there was a solution to centralize and streamline your dispute operations? Disputes play an integral role in the post-purchase experience, but often present challenges to merchants. With our Verifi | […]

See Details

Recorded Webinar

Disrupting Disputes Downstream Effects

Disputes can impact more than just your revenue, the ever-changing fraud landscape makes it difficult for merchants to stop fraudsters.   Fraud attacks are continuously changing. From card testing to account takeover, and even coupon abuse, fraud attacks are getting more complex and unpredictable. The continued metamorphosis of fraud and disputes presents challenges for all businesses […]

See Details

Recorded Webinar

Compelling Evidence 3.0 and Dispute Deflection – One Year Later

Visa Compelling Evidence 3.0 was launched with the aim of creating a fair and equitable dispute ecosystem by balancing the first-party misuse scales.    Since launch, global merchants have successfully deflected tens of millions of dollars’ worth of pre-disputes. Money that would have previously been lost to fraudsters. The beauty of Compelling Evidence 3.0 is that […]

See Details